Shipping and Delivery Policy
- Introduction At Arclight Global Private Limited, we strive to offer the best shopping experience to our customers, including efficient and reliable shipping and delivery services. This policy outlines the terms and conditions for shipping and delivery of products purchased from our website.
- Shipping Rates and Methods Shipping costs will be calculated at checkout based on the weight of the items, shipping method selected, and the destination of the order.
- Order Processing Time Orders are typically processed within 7 business days. Orders placed on weekends or holidays will be processed on the next business day. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
- Delivery Time Delivery times 7 business working days.
- Tracking Your Order Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier’s website.
- Shipping Restrictions Certain products may have shipping restrictions due to size, weight, or legal limitations. If any restrictions apply, they will be noted on the product page or at checkout.
- Lost or Damaged Packages If your package is lost or damaged during transit, please contact our customer service team within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
- International Shipping Duties and Taxes For international orders, the recipient is responsible for any customs duties, taxes, or fees that may apply. These fees are not included in the shipping costs and are determined by the destination country’s customs authority.
- Returns and Exchanges Please refer to our Returns and Exchanges Policy for details on how to return or exchange items.
- Contact Information If you have any questions about our Shipping and Delivery Policy, please contact us at:
- Email: orders@arclightglobal.com
- Phone: +91 9036613344