Refund and Cancellation Policy

Refund and Cancellation Policy

1. Introduction At Arclight Global Private Limited, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and fair refund and cancellation policy. Please review the details below to understand your rights and responsibilities.
2. Cancellation Policy

2.1 Order Cancellation

• Before Shipment: You can cancel your order for any reason before it has been shipped. To cancel your order, please contact us at orders@arclightglobal.com as soon as possible. If your order has already been processed for shipping, it may not be possible to cancel.
• After Shipment: If your order has already been shipped, you may still cancel the order, but you will be responsible for returning the items to us. Please see our Return Policy for further instructions.

2.2 Subscription Cancellation

For any subscription-based services, you can cancel your subscription at any time. If you cancel before the end of a billing cycle, you will not receive a refund for the remaining period, but your subscription will remain active until the end of the current cycle.

3. Refund Policy

3.1 Eligibility for Refunds To be eligible for a refund, the following conditions must be met:

• The item(s) must be unused and in the same condition that you received them.
• The item(s) must be in the original packaging.
• You must provide proof of purchase, such as a receipt or order number.
• Refund requests must be made within 7 days of receiving your order.

3.2 Non-Refundable Items Certain items are non-refundable, including:

• Gift cards
• Personalized or custom-made items

 

3.3 Refund Process

• Return Approval: To initiate a refund, please contact us at orders@arclightglobal.com to obtain a Return Authorization (RA) number. Once your return is approved, you will receive instructions on how to return the item(s).
• Return Shipping: You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Refund Issuance: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

3.4 Late or Missing Refunds If you haven’t received a refund yet:

• First, check your bank account again.
• Then, contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at orders@arclightglobal.com

4. Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at orders@arclightglobal.comfor further instructions.
5. Contact Information If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

• Email: orders@arclightglobal.com
• Phone: +91 9036613344